Check that your email address is correct

Please confirm if you are using the same email address you registered with us. We occasionally see work instead of personal emails being used when first signing up.

We perform regular clean-ups of our database, so if you have not logged into your account for a while (generally more than 5 years), check with our support to ensure your account is still active. If not, you will need to re-register.

Visit the lost password page here.

Submit your account-linked email address. Be sure to check your Spam/Junk folder after requesting the reset.

Click the reset link in the email.

You will be instructed to choose a new password. Our system only supports maximum-strength passwords for all users. This means your password must be a minimum of 12 characters, including both upper and lower case letters, as well as symbols.

Once your password has been reset, you will be asked to log in with your new password.

If you do not receive the email link, please contact our support or start a live chat.

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