Use of the Black Friday Promotional Code

Promotional items already marked down or on sale (including value sets or seasonal bundled offers) do not qualify for use of the Black Friday discount code.

A minimum pre-discount basket value of R2000 is required in order to qualify for use of the Black Friday code.

Only one promotional code can be used per order.

Free Gifts

Free gifts are strictly available while stocks last. Gifts cannot be exchanged, amended, or extended.

Should any planned-for Black Friday gift(s) run out, Dermastore® may or may not at its sole discretion (and without later dispute), substitute any gift(s) to any value of its choosing.

Incorrect Use of Codes

Dermastore® will not be held liable for the omission or incorrect use of promotional codes. Paid-for orders can be cancelled and resubmitted in this regard, requesting a refund for the first order (and allowing 7-10 working days for a refund to process).

DermaPoints

Redemption of DermaPoints is excluded from the Black Friday sale event duration completely. If you wish to use your points, kindly place your order once the sale event is over. Logged-in customers will still earn points on their purchases on November 24th, 2023.

Sampling & Personalised Instructions

We will not be supplying individualised sampling from November 23rd – 29th. We will not be printing individualised product usage instructions – please refer to the product packaging/leaflet or simply visit the product page on Dermastore® and look under HOW TO USE for detailed usage instructions.

Exchanges / Returns

Unwanted items that have already been delivered (where the promotional code was used) cannot be exchanged or refunded. You are welcome to return any unwanted goods (unopened and in their original packaging) within 5 working days of receiving them to our physical address and at your own expense. Once our team has assessed the products and are satisfied that they are in good order, we will issue a store credit for the same value as paid for the product/s on Black Friday. Please allow 10 working days for processing once the items have been received back to Dermastore®.

For product faults, a product replacement or store credit will be issued pending an individual assessment – please allow 5-10 working days for processing in this regard.

Brands or Products NOT included in the Black Friday Sale

All promotional sets and Dermastore Boxes are also excluded from the sale.

Dermastore® Support on Black Friday

Please expect a 24-72 hour delay on all queries. Our live chat function will be disabled, please direct all queries to our Contact Us form.

Please note, you need not contact us more than once or on more than one channel :)

Advice relating to skincare and products will not be supported from November 23rd through to November 30th. All queries in this regard will be automatically excluded from further follow-up. Please resubmit your query after this date.

Queries Relating to Payments

We encourage Card, SnapScan, or OZOW (Instant EFT payment) as the preferred methods of payment.

We will only accept EFT proof of payments where the proof has been sent directly from the bank in a PDF format. If we don’t receive proof of payment in this manner (for whatever reason), then all stock remains unreserved until we receive the funds into our account.

Dermastore® will not be held accountable to fulfil items that go out of stock between the time of ordering and time of payment received into our account and a store credit or refund will be processed in this regard. Take note that transfer times do vary between banks (up to 2-4 working days).

Refunds

If you have requested a refund for an order, or if your card or other payment method has been billed more than once due to a technical error, please allow 5-10 working days for a refund. We are a reputable company and will never allow overpayment to go unreturned for any length of time.

Queries Relating to Orders

We are not supporting amendments to orders placed on Black Friday, 24th of November. This means if you place an order incorrectly, it will get shipped as-is. Please do your planning thoroughly in this regard. We cannot add additional products to already processing orders. You will need to create a new order (and pay for any additional shipping fees) for forgotten items. The alternative would be to cancel the first order and to submit a new order, requesting a refund for the first order (and allowing 5-10 working days for a refund).

For incorrectly specified delivery addresses, if we receive a notice before the order has been shipped, we can amend it, otherwise, these will be amended after the order has been shipped. Please note, there will likely be additional delays in the delivery of orders relating to incorrectly specified addresses (regardless of when we are notified), so ensure your address details are correctly captured on your order.

Backorders

We generally do not allow for backorders during our Black Friday sales event, however, should an item go onto backorder, you’ll be notified in the cart or via personal correspondence. This means your order will not ship in its entirety until all items within the order can be fulfilled. Please allow for additional delays in this regard (as your order may only ship 5-6 working days from the date of ordering).

Phone Lines & Our Physical Store in Stellenbosch

Neither our physical store nor our phone lines will be operational from Thursday, November 23rd through to November 30th. We will notify you when your order is ready for collection at the specified address. Collections will only be made available from Wednesday, 29th November, no collections will be allowed before this time.

Pay-on-collection orders will not be supported during the Black Friday sales event (all payments are required to be paid in full, and upfront).

Deliveries

National

Expect a delay in deliveries. This is the busiest time of the year for our courier partners. Please expect a longer delivery window (i.e. not the usual 1-2 days, but rather allow for 5-7 working days in some instances). We will only start to dispatch orders from Saturday the 26th and we’ll do our best to ship them as soon as possible. It could take up to 5 working days for your order to dispatch as we get through the backlog.

Local

Local deliveries will all be sent by courier, and not with our local driver. Delivery times may take longer than our normal same or next-day service.

Black Friday offers cannot be adjusted, amended, or extended. Offers are valid until 23h59 on 24/11/2023 (unless a sales extension is publicly communicated), or whilst stocks last.