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What to do if you can't access your Dermastore account.

Greg avatar
Written by Greg
Updated over a week ago

All logins happen on the login page.

If you can't remember your password, you can reset it here.

If you have Become a Member by doing our online skin assessment, ensure that you reached the products recommendations page. If you did not reach this page, this means you chose an Exclusion Criteria and were not successfully registered. You can attempt the assessment again by choosing "None of the above apply to me" on the Exclusion step, and chat to us if you have an exclusion you aren't sure about.

You can learn more about registering for a Dermastore account here.

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