International Shipping

Do we ship a broad?

Greg avatar
Written by Greg
Updated over a week ago

We can ship certain brands internationally if our supplier agreement locally allows for this. 

For the most part, we are restricted to South Africa or Southern African countries, but please contact us with the products or brands you are interested in purchasing, and we'll advise accordingly.

All international shipments (for delivery outside of the Republic of South Africa) are non-returnable, and non-refundable due to their permanent export status once the parcel leaves South Africa. (Returning a consignment would otherwise attract a return shipping fee + applicable import duties and taxes that would be for the purchaser's account).

It is the duty of the purchaser to instruct if insurance should be taken out on the consignment. Should there be significant product damages resulting in loss of product during transit, and insurance has been taken out, Dermastore (Pty) Ltd will send the necessary replacements. Dermastore (Pty) Ltd will not be liable for replacements should product damages occur with no insurance cover taken.

All international shipping, processing, and handling charges are for the purchaser's account, including any import duties and taxes exercised by your country of import. Dermastore (Pty) Ltd will not be liable for carrying the costs of transport or applicable taxes, and will never quote indicatively on import duties due to their varying nature from territory to territory.

It is the sole responsibility of the purchaser to ensure all relevant waybill delivery details are correct, including names, delivery addresses, and other relevant contact information that is required for the import of the goods into their country. Dermastore (Pty) Ltd will not be held liable for charges or fees involved in amending incomplete/invalid/incorrect information supplied for the shipping waybill after a consignment has been shipped.

Our export pricing is the same as our website display pricing.

Delivery times vary but you can estimate 1-2 weeks and we ship exclusively with DHL express for international orders.

Contact for more information.

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