As the novel coronavirus continues to spread in South Africa, we would like you to know that we are taking the strictest health precautions to ensure the wellbeing of our customers, staff and their families.Ā 

May 1st - Normal operations resume

As an approved essential service and product provider, we are now delivering all skincare products. If you can add a product to cart the item is available for immediate dispatch, but please be advised there might be slight delays in delivery due to couriers running on fewer staff. Our average delivery time to major centres is 1-3 working days. Out of stocks will be replenished as soon as possible but due to some import delays, certain items might take longer to replenish. Add products to your waitlist and get notified as soon as they are back in stock.

Operational measures

We have taken measures to ensure proper hygiene practices are in place from wearing of masks, regular washing of hands, physical separation where possible, hand sanitation stations and regular disinfecting of work surfaces, packing areas, shelving and stock. All employee's are required to adhere to strict social distancing outside of the workplace, and all have private transport to work.

Drive-through collections

For now, we are no longer allowing store walk-in's during lockdown. Customer's wishing to collect from our fulfilment centre need to place orders online, indicating a day and time they'd wish to collect. After entering our security gate, and parking in Dermastore designated parking bay, a team member will deliver the order directly to your vehicle.

Deliveries

Our primary courier partner RAM is also taking necessary action. They have equipped all drivers with masks, gloves and hand sanitisers in their vans as well as wipes which they will use to clean the proof of delivery device in front of the client. We advise using your own pen or stylus when signing for your online deliveries (you are then responsible for the hygiene of it, not somebody else). You may also request your delivery to be left at your building security be it an apartment, complex or business if you wish, but please ensure this is specified on the checkout page 'order notes' section, otherwise the driver will be obligated to deliver to you personally.Ā 

Extracted Communication From RAM Couriers, received 19 March 2020

We have received a Memorandum from the Department of Health and the National Institute for Communicable Diseases.

Certain Questions relate to the receipt of packages and survival of the virus on surfaces, extracts of which are set out below.

Parcels and Packages

How long does the virus survive on surfaces?

It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment).

If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Wash your hands with soap and water or an alcohol-based hand sanitiser. Avoid touching your eyes, mouth, or nose.

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

Conclusion

Whilst RAM cannot give any undertakings in relation to the correctness of this information, we are guided by the Memorandum from the Department of Health and the National Institute for Communicable Diseases.

We continue stressing to our staff to adhere to the guidelines in relation to hygiene and sanitisation and urge all clients / recipients to wash their hands thoroughly upon receipt of any Shipment.

Dermastore Support

Please contact us if you have any questions or concerns at all regarding our practices around COVID-19.

Did this answer your question?