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Why is an item 'Sold Out' ?
Why is an item 'Sold Out' ?

What to do if we temporarily don't have what you want.

Greg avatar
Written by Greg
Updated over a week ago

Generally speaking, if a product is sold out on Dermastore® you can expect that it will be replenished within 1 - 3 days.

We try to plan ahead as best as possible, but the internet can be an unpredictable place! Fortunately, we have good relationships with our suppliers and they are quick to replenish us.

Longer outages

If the product is coming from abroad, this might take longer ie. 1-3 weeks. If something has gone out of stock for a longer period, we'll make a special note on the product page, and also provide an estimated replenishment date.

Stock holding

We hold every item in stock at our fulfilment center.

If an item can be Added to Cart, then it is physically present on our premises. Except for special circumstances, we don't generally allow for backorders.

Join a product waitlist

We encourage your to join the product waitlist and get notified as soon as the item you are needing is back in stock again.

Learn how to add yourself to a product waitlist here.

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